Returns & Refunds

If goods arrive damaged or are defective, notify us within 48 hours of receipt with the order reference, photographs and a description of the issue. Where the claim is confirmed we will replace the affected units or credit them.

If we supply an item that does not match the approved specification or your order, we will collect it and supply the correct goods at our cost. Goods must be unopened and in their original packaging.

Private label, proprietary brand, co-packed and personalised event bottlings are produced to your approved specification and artwork. These cannot be returned or refunded on the basis of a change of mind, because they cannot be resold.

This is why we require written approval of samples, specifications and label proofs before production begins.

Approved samples and proofs are the quality reference for a run. Reasonable industry tolerances apply to fill levels, label placement and delivered quantities, and variation within those tolerances is not a defect.

Where a refund is due it is made to the original payment method or as a credit against the account, within a reasonable period after the claim is confirmed.

Nothing in this policy limits any rights you may have under the Consumer Protection Act or other applicable South African law.